REFUND & RETURN POLICY

OVERVIEW

At ZAZ MART, we are committed to providing high-quality products for your pets and a smooth shopping experience. Customer satisfaction is important to us, and we aim to resolve any issues quickly and fairly.

DAMAGED OR DEFECTIVE ITEMS

If you receive a defective, damaged, or incorrect item, please contact us immediately.

📱 0316-1115556

Kindly share the following details:

• Your order number
• Product name
• Clear description of the issue
• Photo or video proof of the defect (if possible)

Once your request is reviewed, we will offer a suitable solution which may include replacement, exchange, or refund depending on the situation.

ELIGIBILITY FOR RETURN/REFUND

To be eligible for a return or replacement:

• The issue must be reported within a reasonable time after delivery
• The product must be unused (unless defective upon arrival)
• Proof of defect or damage must be provided

We reserve the right to evaluate each case individually before approving any refund or replacement.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return or refund, including:

• Used or opened pet food items
• Grooming or hygiene products after use
• Items damaged due to misuse or improper handling

REFUND PROCESS

If a refund is approved:

• Refunds will be processed via the original payment method (or agreed alternative)
• Processing time may vary depending on your payment method or bank
• You will be notified once your refund has been completed

EXCHANGES

We may offer product exchange instead of refund where applicable, depending on stock availability and issue type.

CONTACT US

If you have any questions regarding refunds or returns, feel free to contact us:

📱 0316-1115556
📧 zazmart786@gmail.com

We value your trust and always strive to ensure your pets receive the best quality products with confidence and care.